Terms & Conditions

Last updated: 20 February 2026

Hello, and thanks for visiting tritontools.com.

These terms and conditions explain how everything works when you visit our website and shop with us. By using our website or placing an order, you agree to the terms below, so it is worth taking a moment to read them.

1. Who We Are

Triton Tools has been developing professional woodworking tools for makers, woodworkers, hobbyists and trades since 1976. Triton Tools is a brand owned by Timbecon Global Pty Ltd, part of the Timbecon Group of Companies, and is proudly distributed to woodworkers globally.

2. Placing an Order

The tritontools.com website is not currently open to accepting orders. Please refer to our Support Page and select the International Distributors tab to contact your local distributor, who can assist with connecting you to a local retailer.

If you are located in the United Kingdom and previously placed an order through the Triton website, that order was placed with the former owner of Triton Tools, Toolstream. If you require after-sales support, please email support@tritontools.com.

3. Prices & Payment

All prices include applicable local sales tax unless stated otherwise.

4. Delivery Information

Triton Tools does not currently support direct-to-consumer sales.

5. Returns & Refunds

We want you to be happy with your purchase.

You have 30 days from receiving your order to change your mind and submit a return.

Items must be unused, in their original packaging and in resellable condition.

If the item is faulty or the wrong product was supplied, we will cover the cost of your return. If you have changed your mind, you will need to pay the return postage.

To arrange a return, email support@tritontools.com.

Please allow up to 10 working days after we receive your return for the refund to appear in your account.

6. Product Details

We work hard to make sure all product descriptions, images and specifications are accurate. However:

• Colours may appear slightly different depending on your screen.
• Product details may change if we improve or update a product.

We strive to keep our information up to date, but if you notice anything that appears incorrect, please contact us at support@tritontools.com.

7. Warranty

Triton Tools products come with a manufacturer’s guarantee. Register your product online after purchase to activate your three-year guarantee. Full guarantee and claim details are available on the Support Page of our website.

8. Using Our Website

You are welcome to browse and use the site, but you must not:

• Break any laws or encourage others to do so, including fraud, selling counterfeit goods or breaching intellectual property rights.
• Upload or share anything harmful, offensive or misleading.
• Attempt to access restricted parts of the website, including administration sections or other users’ accounts.
• Tamper with or damage the website, server or connected systems in any way, including hacking, phishing or introducing viruses.
• Copy, reuse or distribute content from our site, including images, descriptions or logos, without our prior permission.

If we believe any of these terms have been breached, we may suspend or block access to the site and consider legal action.

9. Reviews & User-Generated Content

We welcome feedback about our tools, and your reviews help other customers. If you post a review or leave a comment on our site, you agree to the following:

• Be honest: Share your genuine experience with the product.
• Be respectful: Do not use offensive language, personal attacks or discriminatory or abusive content.
• Stay relevant: Reviews should relate to the product. For delivery or customer service issues, contact us directly at support@tritontools.com.

By posting a review, you give us permission to use your comments, including your first name and location if provided, in our marketing, on our website or on social media. We will always use this content respectfully and appropriately.

We reserve the right to remove or edit reviews that breach these rules or contain spam, false claims or unrelated content.

10. Our Responsibility

Where Triton Tools accepts an order directly, we are responsible for ensuring that your order reaches you and is as described. However, we are not liable for indirect losses or delays outside our reasonable control.

Nothing in these terms affects your legal rights or limits our responsibility for matters that cannot legally be excluded, including fraud or personal injury caused by negligence.

11. Data Protection & Privacy

We are committed to protecting your personal information and complying with applicable Australian privacy and communications laws. By using this website, you acknowledge and agree to the collection, use and storage of your personal information in accordance with our Privacy Policy.

We will take reasonable steps to ensure that:

• Personal information is processed lawfully, fairly and transparently.
• Information is collected for specified, explicit and legitimate purposes.
• Only information that is adequate, relevant and reasonably necessary is collected.
• Information is accurate and kept up to date.
• Information is retained only for as long as reasonably necessary.
• Appropriate technical and organisational measures are used to protect information against unauthorised access, loss, destruction or damage.

Subject to applicable law, you may have the right to:

• Access your personal information.
• Request correction or deletion of your information.
• Object to or restrict certain processing.
• Withdraw consent where processing relies on consent.
• Lodge a complaint with the relevant Australian regulator.

12. Dispute Resolution & Governing Law

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any dispute arising out of or in connection with these Terms will be subject to the jurisdiction of the courts of Australia.

Alternative Dispute Resolution

Before initiating legal proceedings, both parties agree to attempt to resolve any dispute or claim arising out of or relating to these Terms through good-faith negotiations.

If the dispute cannot be resolved through negotiation within 30 days, the parties agree to consider resolving the dispute through mediation or another form of alternative dispute resolution, such as arbitration, in accordance with the rules of a recognised Australian alternative dispute resolution provider.