1. Who we are and what we do

Who we are
We are Timbecon Global Pty Ltd, a wholly owned subsidiary of Timbecon Pty Ltd (“Timbecon”, “us”, “we”, “our”). We are a limited company registered in Australia under Australian Company Number 694 675 020 and we have our registered office at 594 Edgars Road Epping, Victoria 3076 Australia. We adhere to the Australian Communications and Media Authority’s code of conduct. 

What we do
We are in the business of supplying woodworking machinery, tools and accessories to Aussie woodworkers and Triton Tools globally. We and our affiliates, subsidiaries and related entities are committed to protecting the privacy and security of the Personal Data we process about you. 

2. Purpose of this privacy notice

The purpose of this privacy notice is to explain what Personal Data we collect about you and how it is processed. This privacy notice also explains your rights, so please read it carefully. If you have any questions, you can contact us using the information provided below under the ‘How to contact us’ section. 

3. To whom this privacy notice applies

This privacy notice applies if you:

1. Visit any of our websites and social media pages.
2. Purchase goods or services from us.
3. Enquire about our products and/or services.
4. Register a product for warranty or
guarantee.
5. Submit a product review.
6. Sign up to receive newsletters and/or other promotional communications from us.
7. Take part in a competition or prize draw.

4. What is Personal Data?
‘Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier. 

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, as well as information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

5. Personal Data we collect
The type of Personal Data we collect about you will depend on our relationship with you. For the type of Personal Data we collect, see the table below in the section entitled ‘Purposes, lawful bases and data type. 

6. How we collect your Personal Data
We collect most Personal Data directly from you in person, by telephone, text or email and via our website. 

However, we may also collect your Personal Data from third parties such as: 

• reputable companies that provide lead generation contact lists 
• others to whom you have provided consent
• publicly available sources such as social media platforms. 

7. Purposes, lawful bases and data type

We will only use your Personal Data when the law allows. Most commonly, we will use your Personal Data as follows:

Data Type

Identity Data includes first name, last name, username or similar identifier, age range and title.

Contact Data includes home address, email address and telephone numbers.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. 

Profile Data includes your username and password, your interests, preferences, feedback and survey responses.   

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences when receiving marketing from us and our third parties, and your preferred method of communication.

8.    Marketing

We will provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

Promotional offers from us 
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant to you (we call this marketing). 

You will receive marketing communications from us if you have requested information from us or purchased goods from us, or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Opting Out
You can ask us to stop sending you marketing messages at any time by logging into your online account through the website and checking or unchecking relevant boxes to adjust your marketing preferences, or by following the opt-out links on any marketing message sent to you, or by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of warranty/guarantee registration or other transactions.

Third-party marketing 
We will obtain your express opt-in consent before we share your personal data with any company outside of Toolstream Limited for marketing purposes. 

9. How long we keep your data

We will retain your personal data for as long as is necessary to provide you with our services and for a reasonable period thereafter to enable us to meet our contractual and legal obligations and to deal with complaints and claims. 

At the end of the retention period, your personal data will be securely deleted or anonymised. We may also use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

10. Sharing your Personal Data
We may have to share your personal data with the parties set out below for the purposes set out in the table in section 7 above.

• Other companies in the Toolstream Limited Group acting as joint controllers or processors and who are based in the United Kingdom and provide IT and system administration services and undertake leadership reporting. 

• Service providers based in the United Kingdom, Europe, and United States of America who provide IT and system administration services.

• Professional advisers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance, and accounting services.

• HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

• Payment providers based in Europe who provide payment facilities and associated administration services.

• Automated marketing services, based in Europe, who provide marketing and postal, email and text marketing services.  

• Service providers based in Europe and United States of America who provide shipping services for goods purchased from us. 

• Service providers based in Europe and Japan who provide translation services. 

• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

11. International Transfers
Our engaged External Third Parties may be located in Australia or overseas. As a result, your personal information may be disclosed to, stored in, or processed in countries outside Australia.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles (APPs) in relation to that information. We do this by implementing appropriate safeguards, which may include:

• Disclosing personal information only to recipients located in countries with privacy laws or binding schemes that provide protections substantially similar to the Australian Privacy Principles;

• Entering into legally binding agreements with overseas recipients that require them to handle personal information in a manner consistent with Australian privacy law and applicable international data protection standards; and/or

• Implementing additional contractual, technical and organisational measures where appropriate to safeguard personal information.

In some circumstances, we may rely on an exception under the Privacy Act 1988 (Cth) that permits overseas disclosure without taking these steps (for example, where you have expressly consented to the disclosure).

If you would like further information about the safeguards we have in place for overseas disclosures, please contact us using the details set out in this Privacy Notice.

12. Your rights and how to complain 

• Right to lodge a complaint

You have the right to lodge a complaint with the relevant supervisory authority if you are concerned about the way in which we are handling your Personal Data. The supervisory authority in Australia is the Australian Communications and Media Authority, which can be contacted online at: 

Contact us | ICO or by telephone on +61 1300 850 115.

13.    Children’s Privacy
We do not offer our products and services to children, and we do not knowingly collect Personal Data of children without parental consent, unless permitted by law. If you are a child, you must have your parent’s permission to use our services. If you learn that a child has provided us with their Personal Data without parental consent, you may contact us, as described below, and if appropriate, we will securely and permanently delete it, in accordance with applicable law.

14. How to contact us and our Data Protection Officer
If you wish to contact us in relation to this privacy notice or if you wish to exercise any of your rights outlined above, please contact us as follows:

Timbecon Global Pty Ltd
594 Edgars Road
Epping Victoria 3076
Australia
webmaster@timbecon.com.au
Phone: +61 (0)3 9448 8300
Website: timbecon.com.au

Please mark your communications FAO the ‘Data Protection Officer’.

 15. Our EU Representative
We are based outside the European Union (EU) and under the EU General Data Protection Regulation (EU GDPR), we are required to appoint an EU representative.  The purpose of an EU representative is to make it easy for people in the EU to contact us should they wish to exercise their rights or make a complaint or enquiry in relation to how we are processing their Personal Data. It is also a contact point for the supervisory authorities located in the EU.

Our EU representative is DataRep, and can be contacted as follows:

DataRep
Cuserstraat 93, 
Floor 2 and 3,
Amsterdam, 
1081 CN, Netherlands
Email: timbecon@datarep.com
Website: www.datarep.com/timbecon

PLEASE NOTE: when using the postal address it is ESSENTIAL that you mark your letters for ‘DataRep’ (EU Subjects), or your inquiry may not reach DataRep.

16. Changes to this privacy notice
We may update this notice (and any supplemental privacy notice), from time to time as shown below. We will notify of the changes where required by applicable law to do so.

Last modified 20/02/2026
Acceptable Usage Policy needs to have introductory paragraph updated to the below. From the sub-heading “PROHIBITED USES” onwards doesn’t need amending.

This acceptable use policy sets out the terms between you and us under which you may access our website www.tritools.com or interact with our site in any other way. This acceptable use policy applies to all users of, and visitors to, our site. 

Your use of the site means that you accept, and agree to abide by, all the Policies in this acceptable use policy, which supplement our terms of website use. 

www.tritontools.com is a site operated by the Timbecon Global Pty Ltd which is an Australian legal entity, which forms part of the Timbecon Group of Companies so when we mention, "we” in this acceptable use policy, we are referring to the relevant company in the Timbecon Group of Companies responsible for this website. Timbecon Global Pty Ltd is registered in Australia under company number 694 275 020 and have our registered office at 594 Edgars Road Epping, Victoria 3076 Australia.

To contact us, please email support@tritontools.com. 

If you do not agree to these terms, you must not use our site.